Top ip limit is reached. Documents are stuck in Reviewing. Online support chat doesn't work.


#1

Hi,

I’ve got the problem with top up limit reached and documents are stuck in Reviewing state for 60+ hrs. All required documents were uploaded. There’s no response from online chat as well.

Thanks! Best regards, Vasilii

UPD: Case was escalated to compliance team. Thanks!


#2

Hi there. We are sorry for the delay in getting back to you. We have responded and resolved your query. If you need anything else, please let us know.


#3