Top ip limit is reached. Documents are stuck in Reviewing. Online support chat doesn't work.



I’ve got the problem with top up limit reached and documents are stuck in Reviewing state for 60+ hrs. All required documents were uploaded. There’s no response from online chat as well.

Thanks! Best regards, Vasilii

UPD: Case was escalated to compliance team. Thanks!


Hi there. We are sorry for the delay in getting back to you. We have responded and resolved your query. If you need anything else, please let us know.