To verify your identity fixed


#1

I keep getting this message. I topped up $40CAD to the card and its still giving me the verify your account identity message. How can I resolve this? If not have the money transferred back to my account.


#2

You go to the profile settings and upload a picture of your ID along with one of yourself.


#3

I do not have that optiom. It says profiles and I was able to set a profile picture and thats it.


#4

There should be a verification and limits option. Can you post a screenshot?


#5


#6

Alright, certain UK users can also verify their account by a top-up - that seems to be the case in your account. Did you top up with a British card in your name?


#7

I don’t have a british card in my name. I am just visiting. I used my Canadian one, twice and checked my bank account and both came out.


#8

That explains why it could not verify.

Are you a Canadian citizen? Do you have a permanent residency in the UK? If not you are not eligible for an account I am afraid, only EEA residents for now.


#9

Ok, how do I get the money transferred back to my credit card?


#10

Only support can help you here.


#11

Thank you Very much for your help.


#12

Hi there. Thank you for your patience. I’ve escalated this issue to the relevant team which is better suited to help you with your request. Please note a member of the team will contact you via in-app chat shortly.


#13

The issue has been resolved! Thank you.


#14

I have the same problem, can you help me please ?


#15

You signed up even though you are not eligible?


#16

why wouldn’t I be eligible?


#17

You said you have the same problem.


#18

I can’t verify my identity on the app, I’m only offered to reload with a card in my name but I do not have one


#19

Have you contacted the support?


#20

That’s what I’m doing but I’m French so it’s complicated