Three and a half hour and no support


#1

I have a large payment being lost (at least nobody from Revolut has confirmed it) and it is not on my account, i urgently need access to the money and there is no-one in support responding.


#2

…for almost 4 hours now!


#3

Same here… No reply via app chat and facebook. Money blocked


#4

The problem I experience is that, though I have been in touch with 2 persons from Revolut over the past week none of them actually resolved the issue. So support is probably partially over busy as they do not manage to resolve issues - they discuss issues with clients…but as they are not resolved, the pile of issues are just stacking up!


#5

If this issue is not resolved by tonight I will take a few hours off tomorrow and go over to Level 39 to ensure that my issue is solved. You cannot be sitting on people’s money without even responding for days…!


#6

We are in touch via private message to resolve this.


#7

Saw your message - many thanks for reaching out!


#8

Now the third person (Larysa) has exchanged with me about the incoming transfer (proof of payment has been supplied three times) and there is STILL no solution to my issue - ie my account is not credited with the funds which arrived a week ago!! Tomorrow I will go to Level 39 (the Revolut offices) to try to resolve the issue in person - this is leading nowhere!