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#1

I registered an account and top up 50 pounds to verify my documents. But it always shows that your documents will be verified in 10 minutes. But I have waited for more than one hour and there is no one verify my documents. I tried to contact in the support in the app, there is no one answering me. And my money cannot be used if my documents are not verified. So is there anyone can tell me how to get my money out?


#2

Hey @Yujing :slight_smile:

Please check this:


#3