Hi there, my wife and me are scheduling a travel for next months. We both have a Revolut card, however, checking the app the physical card of my wife disappeared from it. Any idea what could have happened?
The card is valid to the next year.
Some weeks ago I received a message in my app for renew it , however she didn’t received any message.
The problem was solved after talk with support team on app. My wife card was one of replacement type of card on Revolut.
My wife had one of the old cards that were being replaced by VISA cards. Although I received a message to request the change, she did not. After talking to support and explaining the issue, they proceeded to replace it with the new one and it is already on its way.
Revolut Ltd (No. 08804411) is authorised by the Financial Conduct Authority under the Electronic Money Regulations 2011 (Firm Reference 900562)..
Registered address: 7 Westferry Circus, Canary Wharf, London, England, E14 4HD.
Insurance related-products are provided by Revolut Travel Ltd which is authorised by the Financial Conduct Authority to undertake insurance distribution activities (FCA No: 780586) and by Revolut Ltd, an Appointed Representative of Revolut Travel Ltd in relation to insurance distribution activities. Revolut Ltd is an Appointed Representative of Lending Works Ltd for the activity of “operating an electronic system for lending”. Trading and investment services are provided by Revolut Trading Ltd (No. 832790). Revolut Trading Ltd is an appointed representative of Sapia Partners LLP (No 550103) which is authorised and regulated by the Financial Conduct Authority. Revolut Trading Ltd is a wholly owned subsidiary of Revolut Ltd.