The payment was declined

Hi,

I have received that message when I tried to do a deposit in a trading platform from my revolut card. What is the reason? I am going to use my revolut card to travel but to do deposits like that as well. Thx.

Hey @manmass :slight_smile:

Which trading platform was it?

Hi Julio,

EToro trading platform from Chile.

Regards
Manuel

Hey @manmass :slight_smile:

I once contacted eToro Spain regarding this issue. They only accept selected prepaid cards :frowning:
Getting in touch directly with eToro might be a good idea :smile:

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Hi,
already did. I have been told that the problem is yours, not theirs.

Hi @manmass,

please make sure that you disabled the security features for e-commerce payments in the app.

Does the app show declined payments or does the website of etoro just show it as declined ?

Best,

Hi @manmass,

Let me apologise for any inconvenience caused, but I’m afraid this merchant is not supported.

There are some merchants that are not supported with your Revolut card. At the moment, this includes:
1. Financial securities brokers and dealers
2. Foreign exchange bureaus (including TravelEx ATMs)
3. Unmanned petrol stations (although you can still pay inside!)

Once again, apologies.

Best,

Andreas K.

Hello. I see that this topic is from 2017. Now is the end of 2021. Yesterday, I make the mistake of trying to top up my eToro account from my Revolut card. The transaction was blockd by Revolut and the money is blocked for 8-16 days.

Could you please confirm if eToro is still not supported by Revolut? Why do I not get a notification about this BEFORE the transaction. Again, it’s 2021. Revolut behaves like a dinosaur and I am afraid it might end up like dinosaurs with such behaviour.

Thank you.

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