Terrible Terrible Servive


#1

My account has been blocked for 3 or 4 days. I have sent messages and emails but no-one is getting back to me. The customer service is the worst I have received from any company.


#2

It is happening the same to me - customer service is not replying to any message


#3

Hey @tuftedduck and @robi1908 :slight_smile:

I don’t know what’s happening with :r: but there has never been such a big wave of complaints about accounts being blocked and unresponsive support before. Please, check if any of these contact methods comes in handy:


#4

Also experiencing very poor service. Needed a limit increase so uploaded documents via support app and it says 24 hours to respond and that was 8 days ago. Sent 3 more messages but no one has responded. This is very bad service!


#5

Hi @Juliopp their methods under ‘what to do if you problems logging in or a blocked account’ are to contact them via a few different ways but they’re not responding?? Really disappointed as I thought I could use these guys a lot for big exchanges, thankfully I’ve tested the waters first so to speak with just a couple of relatively small amounts!!! Thanks for posting your advice though


#6

Me too, waiting days fro account upgrade. no communication
Even the robot isn’t replying…


#7

Same here, zero response for TWO WEEKS NOW and I can’t access funds


#8

Exactly same issue here. No response from support for three days. Crazy. Very concerned. Is Revolut running out of funding and cutting back? Is our money o
Love this app idea and would use much more, including upgrading to premium, but can’t do that until the basic service is sorted.