Temporarily disabled Business Account - Warning to all the other startups out there!


#25

Hello back @valery1 :wave:

Disabled accounts cannot be closed until they are functional again.

To close a functional account in most cases we will require the business account admin to:

:white_check_mark: normalise the account balance so that it equals 0 in all currency pockets
:white_check_mark: make sure that there are no pending payments or refunds
:white_check_mark: confirm the security questions
:white_check_mark: download the account statement
:white_check_mark: provide us with an official document confirming the number of employees in the company.

Kind regards,
Olga


#26

how is the fine for interrupting the 12mo contract paid then?

may I ask what’s the purpose of this one?


#27

Dear Olga!

Thank you for explanation of procedure of the account closing.

Our story:
Our account was blocked when we try to remit the money to our agents. We have provided supporting documents we were requested. Revolut said that our account is under review. It is already 3 weeks we have no access to the account.

Question:
Is a procedure of blocking the account has any time limits or the account can be blocked for unlimited time?

Thanks in advance
Valery1


#28

Hi @alejandro.mery :wave:

We never fine our customers, but we may ask the account holder to pay the fees in advance so we can deduct them manually from their pocket.

As per our T&Cs, we’re able to terminate accounts belonging to microenterprises before the contract ends. Providing a proof of the number of employees on payroll helps us speed this up.


#29

That’s appalling, I’d seek some form of compensation.


#30

can you please check our account it took 4 weeks!!! still blocked