In addition to this the details in the app were adjusted (already looking forward to failed transfers due to umlauts).
It just sucks when you do regular transfers and have not seen the change because of the missing notification in the app.
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At least they are shown correctly in the app. Iâll try with a small amount soonâŠ
Thanks a lot for the warning.
@Revolut: failed communication once againâŠ
heads up for neon users: the app (android) will not accept line breaks.
I am testing if it works without them but still separated by commas
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More like failed banking basics once again.
Which is easy for Revolut to do but actually incorrect as the bank transfer does not support these characters.
Unsurprisingly my first test transfer without line breaks failed. (parsing comma separated values is SO hard)
Did it bounce correclty to your account? My first transfer with the three lines, the first two ending with coma and my name with umlaut failed (app popup this morning regarding rejected transfer, but I could not read it and I canât find it in the app. Support does not know anything.,âŠ).
Curious how this ends⊠and annoying!
I donât think they can send it back right away. I would guess that CS processes (and accepts) the transfers at noon when all transfers are exchanged among banks in Switzerland. Then provides Revolut with the transfer data and Revolut checks them at night.
All failed transfers then have to be sent back during another noon timeframe - which would have been today ideally.
I am not sure about the last part as Revolut is know to keep money in the banking loop if they couldnât be assigned. (though they did detect my reference number to send a push notification)
The message just says something alone the lines: *couldnât credit amount x to you as reference ââ did not match the requirements. see the bank information of your CHF account to see correct format"
So Iâm checking my regular bank account tomorrow for the reject⊠Iâll keep you posted. But Iâm still not sure how this shall work.
Assuming the umlaut really caused the error, shall we translate like Ă€ to ae, ö to oe and ĂŒ to ue? Any experience already?
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In my case ö was already changed to oe so I did another transfer with o instead of ö like my name is written on the card.
I can only guess what could work, and ultimately complain to the customer service.
Where was this changed? On the account details page or during the bank transfer?
the sending bank automatically changed it
But then you still donât know which version does work, right?
Could you now successfully transfer money to your Revolut account through the CS collection account this way, replacing ö with o?
I now got credited the amount I sent two days ago back to my normal bank account.
I used different amounts to keep track of the used reference.
It worked with o instead of ö without any line breaks. The reference had a total length of 35 characters.
Thanks for this update. I will try again today.
Did you notice in the account details, that the third line, where Switzerland was started, now it just reads CH?
They seem to still play around to optimize the system.
I just had a follow up chat with the support asking about how to send the payment as umlaut does not work. In the end, he replaced the umlaut character ĂŒ with an u in my name.
That at least solves probably my problem but not the general issue they probably have with all special characters.
But at least that is in line with what is printed on my card, there the umlaut also was just replaced with the plain version of that character.
Yep, âmy appâ now states CH instead Switzerland, tooâŠ
I feel like I joyned a beta-programâŠ
(sry to be the âcapitalistic pigâ here, @
, but normally, beta-testers are getting some sort of incentive; what other than a severe case of âannoyanceâ are we âswiss beta-testersâ supposed to get?)
Thatâs not how beta testing works at all unless youâve signed a contract entitling you to an incentive
@Recchan
âŠcareful with your choice of arguments!
If you want to go down the âsigned a contractâ-argumentationroute, questions might arise why people are now âpublic betatesters for changesâ without signing a contract, OR why there was no warning in advance that they are now part of âtestingâ, nor a message of âongoing changes within the top-up-process within next few weeksâ giving a specific timeframe where reoccuring top-ups will NOT work due to the many changes AND how this could be interpreted as breach of the contract between users and revolut (canât use the service as ârâ keeps messing with the system)
Remember the other threads where we âdiscussedâ why swiss customers getting more and more annoyed with revolut? Add ânow, we canât even have reoccuring topups anymore as revolut changes the requirements on an almost daily basisâ to the âAnother thing that used to workâ-List.
Just think about this: we swiss donât have a reliable topup-method anymore (except using Transferwise, a direct competitor to revolut); cards may or may have not fees, CHF-iban has changing reference-requirements leading to a shâŠtload of rejected topups, depending uppon the changes (and enforcing them), users from certain banks canât use that bank to enter the topup (no ânew lineâ features in online-apps)âŠ
As said before: if they want to get rid of swiss customers, they sould send an e-mail, telling theyâre leaving swiss market and to transfer the money out, refunding payed services aso, and âgo with honorâ. But not continuisly making the service miserable for customers.