SWIFT transfer rollback


#1

Greeting,

A couple of weeks ago I tried to top up my account with SWIFT transfer. After a week I was informed, that top ups for my account are no longer available and my transfer was sent back (on Sep 28) to my bank account.
As of today, I still did not receive my money back.

What is the status of the transaction?


#2

HI @Mykola

Please contact our in-app support team so we can take a look into your account.

Best,

Andreas K


#3

Usually the name on your bank account and revolut need to match. otherwise top up wont be allowed


#4

In-app support told me that transfer is marked as returned on 28th September. More than enough time for transfer to land, but my bank doesn’t see it.


#5

We can provide the reversal confirmation @Mykola, please be aware the transfer will be under PaySafe name.

Best,

Andreas K


#6

I suppose I will wait till Friday, and then consider asking you for reversal confirmation.
Thanks


#7

Another week gone, but I still did not receive my funds.
Is it possible to check the status of the transaction?


#8

Hello @Mykola,

We have requested the reversal confirmation, I will personal contact you once I have it.

Best,

Andreas K


#9

I’m sorry to bother you, but any updates on the transaction?


#10

Hi @Mykola,

I have sent it to you via a direct message.

Best,

Andreas K.