Suspended Account


#1

Dear Revolut Community,

My account has been suspended after I was supposed to received money that was wired to the recently introduced Euro IBAN Account.

After the transfer was sent back to the sender I contacted Revolut through the InAppChat.

They got back to me and suggested that I could use the old account information with the REFERENCE CODE.

Next I did was to order a premium account to have 24/7 support.

The following day my account has been blocked.

In the chat I can only reach bots who tell me always the same: the account has been suspended due to violation of the terms at 9.1.

However, I went through this and could not find any point that should have been violated.
Unfortunately, since it is only bots answering, I do not get a response.

I still had credit left in the account and do not know how to get this out there or what to do to prove Revolut being wrong in their assumption.


#2

Was the revolut and the Lbank in the exact same name ?


#3

Hi there!

Revolut offered to receive payments via Bankwire, right?
I guess that it was the idea of introducing the EU IBAN Account.
Therefore it has been the name of the client.


#4

Anyhow, is there any way to contact Revolut?
The AppChat nor FacebookChat don"t work for this since I get no answer.


#5

You can “invoke” @AndreasK or @larysa.stachowicz and be hopeful…


#6

Somehow I do not get in contact with them by trying invoke…
It says that the issue is being escalated to a special team.

No answers.


#7

I meant, invoke them here on the forum, to see if they can help…
You can either wait patiently or, when you’ve waited enough, try Twitter :slight_smile:
https://twitter.com/Revolutapp


#8

Hello @Felix,

I’m extremely sorry to hear that. Your account was temporary locked for security reasons, however I can see that our compliance team has helped you to unlock it.


#9

Thank you for your help.