am writing you on behalf of my sister Cecilia and mother Milena who is actually one of your clients. My sister was supposed to sent to my mam a bank transfer with an amount of 1000€.
Instead of using my mother IBAN; she used incorrectly another IBAN found on your app which is entitled to Revolut LTD (this operation was done on the 5th of January).
I contact the customer Service to ask for support on January the 10th, the y aid me they would have move the money to my mother back account ( but provide me no evidence). Since nothing happened my sister ask her bank for a return transfer.
Revolut did not reply for this request yet. What should I do now?
Thank you for the support