Support?? there is no!


#1

My account was blocked. I wrote the support.they told me ´´please give us some time´´.15 hours later I still have no answer.
Whats going on?


#2

Hey @Explosiv :slight_smile:

Due to an overwhelming amount of requests (or an underwhelming amount of staff), verification requests might take even longer than the lonnger-than-usual 2-3 days, but 96 hours is the normal wait time :wink:


#3

That would be okay but an answer would be nice but I’m just ignored


#4

Hey @Explosiv,

Please try contacting :r: on Twitter which is usually faster than the live chat.

Cheers!


#5

Hi there. An agent has already been in touch via in-app chat.


#6

but he write not back i wait more than 24 h


#7

Hi there. Thank you for your patience. I’ve escalated this issue to the relevant team which is better suited to help you with your request. Please note a member of the team will contact you via in-app chat shortly.


#8