Support - Send button greyed out

I’ve just got back from a trip to the US where I had a number of issues, some of which were of my own making. However I have been communicating (erratically) with support using Chat and they have asked for more info but I can’t send it because the Send button is greyed out.

Any idea why that might be?

1 Like

Hello @geoffm,

Can you please kill and reopen the app, then try to reach our support team?


Andreas K.

That worked, thanks. I have sent an update via chat

I was trying to pay via bank transfer but the Send button is greyed out. When Im sending money, though, its active.

Could you please advise?