Support response time is annoying


#1

Does anyone know how to get support? RITA usually is not very supportive and when you type “live agent” you are kindly informed that you will have to wait for 4 hours. So may be would be good idea to allow download of Complaint Form from the page instead of wasting a day trying to get supported by “very supportive agents”.


#2

Hello @Gnida

We truly apologise for any inconvenience caused. We’re in the process of expanding our support to ensure we’re developing the services your desire.

I can see that an agent has responded back to your queries. Let us know if need anything else.

Best,

Andreas K