Support not available


#1

I posted a support query 4 hours ago in the support chat… zero response. What do I do now? anyone know of any numbers or any way to get assistance. I have a business account so would expect to be able to get help during normal business hours.


#2

I’ve bothered support yesterday and RITA told me approximately time to contact with an agent. Didn’t you have such information? Have you typed live agent?


#3

Yes at 0930 this morning and several times during the day … zero response. Its very odd because in the past (before we had paid) they were very fast. Any idea whats going on because they will soon get a terrible reputation if this is how they intend to behave.


#4

Same is happening to me… Support chat is not available. Any ETA to fix this?


#5

try to type resolved, ten live agent ones again


#6

Tried that … still no response. The crazy thing is that when I was opening the account they were all over me like a drunk on a kebab. Now the account is open they have vanished. Really really odd and leaves me wondering what is going on with them?


#7

@AndreasK ! There is person to be helped! :rotating_light: :ambulance:


#8

I think there is a support department that needs help more. Go to the first page of Trustpilot reviews and you will note that 7 out of 20 are “BAD”. Go to the first page of Reviews of currencyfair and they have 20 good reviews. I have accounts in both.


#9

As mentioned, your chat has been escalated to the right team.

Regarding out TrustPilot rate is 7.9/10 at the moment.


#10

Hello, i have the same problem, no answer from 2 weeks, very bad customer services. It s very frustrating do not get a answer.

Have you fixed the problem ?

I thinking to make a report to the police

Claudio


#11

Hey @Claudio, great, you’ve found a thread where someone from Team Revolut also posted. Write Andreas (one post bevor your’s) a direct message. That helps more than posting as many as possible posts in various threads :wink:

Cheers!


#12

Hi there. Thank you for your patience. I’ve escalated this issue to the relevant team which is better suited to help you with your request. Please note a member of the team will contact you via in-app chat shortly.