Support Not Answering Past 24 Hours


#1

Hi,

A live agent started a conversation with me over 24 hours ago and stopped answering. Since then, I can’t leave the chat or contact anyone else. Can someone please take care of this?

Thanks!

Juriaan


#2

I have the same issue. So far I had very good experience with Support, I’d appreciate to continue that way. :slight_smile:

Thanks!


#3

I have the same issue. Support went silent over past 24 hours. And I have funds stuck which needs addressing.


#4

Support are buggered. They’ve locked a serious amount of my cash, aren’t verifying documentation, and I haven’t heard from them in days … this is absolutely appalling. Once this is resolved I shall be removing all funds, closing my account, and looking for a refund on the premium service and ‘24/7’ support I am supposedly paying for.


#5

Has this been resolved or is it currently being looked into?


#6

Same problem here, is there an ongoing issue with support?


#7

Have you tried live agent?


#8

Yes multiple times, no response.


#9

Hi there.

I’ve escalated this issue to our compliance team as they will be better suited to assist you with this matter. Apologies for the delay, we’re receiving a high volume of requests.


#10

Hi,

I have the same issue. I contacted support 6 hours ago, still no answer!


#11

You’ve been escalated, please allow time and a member of our support team will contact you via in-app chat.