Support not answering and urgent

Anyone know why support are not answering? They are rejecting an online payment I am trying to make.

Hello @Scottreddy,

Thank you for contacting us.

Can you please send me a direct message with your phone number so I can take a look. To send me a direct message tap on my name -> message.

Best,

Andreas K

@Scottreddy make sure your security settings are not blocking either online payments or based on location