I’ve just signed up for Revolut a few days ago, and decided to plunge in yesterday. I have to say after reading other threads in this community I’m afraid to continue using it. Revolut seems like a brilliant idea… IF it worked and had the resources to operate.
I uploaded my documents last night to verify my identity. It said it would take 10 minutes-1 hour, but apparently this is only true during their office hours. This and their online chat support systems gives the impression that there is live, 24/7 help but this is certainly not the case. In fact, chat says “online” at all hours, but they aren’t. There should at least be some kind of queue or “delivered/read” indication acknowledging the fact that someone will be with you later. There is nothing wrong with waiting for office hours if you are told in advance to wait for office hours!
In Revolut’s defense as soon as I got onto this community board someone was able to help me and get everything sorted. I suppose I shouldn’t complain for a free service, but it still makes me feel slightly manipulated.
After reading other people’s experiences, I’m now afraid to continue using the service as it seems like people get locked out of their accounts all the time. I see the point of locking accounts if there is suspicious spending, but locking the account after topping up? Seems like a “take the money and run away” kind of mindset. I wanted to use Revolut’s prepaid concept as a means to manage my monthly spending, and for travel, but now I’m going to be a bit more cautious. I’ll still give it a try given Revolut is at least still a legitimate company, but won’t be topping up anything more than €40 at a time.
Please, don’t try to take on more than you can handle! Even if this company is based on more or less a free service, you won’t get a good reputation for offering empty promises/tricks. Support chat especially needs a big improvement, or taken offline entirely! Probably also needs to be a better way to manage account-locking. These are pre-paid cards, and the security is ridiculously heavier than my actual credit card.
Nevertheless, thank you for your efforts and now I will await the arrival of my physical card. Hopefully I’ll only have good things to say after today!