Support Function Not Working


#1

Hi,

Trying to contact support as a top up is marked as ‘pending’ but it says that it is offline.


#2

Hello @Sheen86,

Could you please provide a screenshot so we can take a look?

Was it during out of services hours?

Best,

Andreas K.


#3

Hi Andreas,

Please see screenshot below, I don’t believe that is out of hours but perhaps the bank holiday affected it? I couldn’t find any information regarding Easter times.

Kind regards,

Shahina


#4

Thank you. Which date was that?


#5

April 14th.

Separately, it seems to be working again now.

Thanks.