Support Function Not Working



Trying to contact support as a top up is marked as ‘pending’ but it says that it is offline.


Hello @Sheen86,

Could you please provide a screenshot so we can take a look?

Was it during out of services hours?


Andreas K.


Hi Andreas,

Please see screenshot below, I don’t believe that is out of hours but perhaps the bank holiday affected it? I couldn’t find any information regarding Easter times.

Kind regards,



Thank you. Which date was that?


April 14th.

Separately, it seems to be working again now.