Support fails to assist.

Ideas & Feedback Feedback
1

I’m purchasing Premium to get support as fast as I need.

Currently my account is blocked for over a month

App support hardly replies to me, it takes over 1 week and dozen of messages to get reply that account is being investigated and then weeks go by without any assistance.

Sending messages over facebook even tried to contact Baltic account manager , still no resolution.

2

Maybe try Twitter or @AndreasK

3

Hi there. Thank you for your patience. I’ve escalated this issue to the relevant team which is better suited to help you with your request. Please note a member of the team will contact you via in-app chat shortly.