support closed


#1

How come the support line in app has closed 6 hours early?? its only just go past 6pm and its saying support is offline already? its meant to be open until 10pm


#2

I’m asking myself that same question. It says Mon. 6am - Fri. 10pm. I’d expect it to be open on a Friday at 6pm. This is very upsetting :angry:. It was not open yesterday at 9pm either :frowning:


#3

Its very disappointing as i am currently in America and have an issue with a transaction so i am 8 hours behind so i am limited to the amount of time i have for the chat with them, they told me it was a 4 hour waiting time at 8am my time was waiting for 3 hours and they went offline saying it will be open again tomorrow.:confused:


#4

I got the same problem. Support is live (it’s 8pm). They’re asking me a question and trying to help me but I can’t reply as ‘support is offline’. What’s going on?


#5

Same here. The support member suggested to archive the chat because there was no activity from me… Obviously not. The support “is offline”. I coudn’t even write :sweat_smile: