2 days ago I’ve had problem with verification - I’ve went through in-app 1st phase, uploaded photos of my driving license and selfie, it failed and asked me for residence card or visa - which I don’t have, because I’m EU citizen. I have contacted support through in app chat, sent photos there as asked and got message, that I am passed to verification team and am supposed to receive feedback next day (it should be yesterday). Yesterday chat switched back to Rita, which didn’t respond to any of my messages, even “live agent” - this is going on until now. My questions are:
- Is this normal (no response from bot, no response from live agent) ?
- Should I patiently wait for response even if I was supposed to get it yesterday?
- Should I take any additional steps klike rrinstallimg the application)?
- Can you help me in any way regarding verification process?