I am having the same problem. When you type resolve or live agent in to try and get an update I am told I have now lost my queue for SoF validation and have to start again.
My accounts have been locked for days.
Also why do they lock the accounts rather than just quarantine the individual transactions like other banks do?
Never had this with any other bank!
If they have so many general support staff why can’t they either train some more people up or reallocate them.
I suspect the fact they don’t tell you how long you will have to wait means they don’t actually have anyone dedicated to resolve this - and in the meantime are happily sitting on everyone’s money.
The level of customer service around this whole area is shocking. It has really spoilt what was otherwise a good experience with Revolut.
Right now I really regret recommending them to people.