Support Chat Not Working!!! Please help


Hello, I have been trying for a few hours to get into my account, after multiple attempts of support chat sending me verification codes, about 5 or 6 none worked. I have then been told to close the app and re-open and try again didn’t work. Then told to delete app and re-install and now I can’t chat to support because the send button is greyed out. I have then further deleted and re-installed the app 3 times and have no idea what to do.

Any help?


Hey @joshua.b.bevan :slight_smile:

No insight on your problem, but if you don’t get an answer here, you can get one through Twitter:


Hi thanks @Juliopp , so I should make a twitter account and tweet them about this?


Not necessarily, you can send the DM on Facebook too. You can ask for help on this forum also :wink: @AndreasK could you help?


Hi @joshua.b.bevan. I’ve been in touch via DM, please check your inbox.