I am having issues with a refund not showing up on my account and tried contacting Revolut via the in app chat. It’s been nearly 12 hours and no reply. There is a red exclamation mark next to my message but no explanation as to what this might mean.
I get that it’s Easter weekend and chat hours might be different but at least tell your customers if this is the case. Some sort of notification on message delivery status and estimated wait for a reply is urgently needed. I love Revolut and it has truly made travelling a whole lot easier but please work on your customer support.