Support chat is offline


#1

Hello,

I deleted by mistake my revolut card and now cant add it.
The message I receive:

This card had been terminated and cant be linked. Please order a new card or contact support for assistance.

The problem is I cant contact support chat, its offline.

Why I cant contact support and what should I do to add my card.

Will be waiting for reply,
Thank you


#2

Hey Ninety, what do you mean by offline? Maybe try and log out and back in. Maybe it will show as online then :slight_smile:


#3

You need to contact support. They can “untrash” terminated cards for you.


#4

@Frank
…i do believe that was the idea:


#5

There is still an additional piece of information there: support is able to unterminate terminated cards. No need to order a new one.

@NINETY search this forum for other ways to contact support.


#6

Hey! I’ve reactivated your card. Your app needs to be updated :slight_smile:


#7

Thank you so much for fast help.
Card is active now and support chat is also in online mode! :wink:


#8