[support] Can't enter my app

I forgot my passcode and tried the “forgot” option but nothing happened. Instead, I got my account blocked. I would like to know how to resolve the situation. Thank you

If you can’t contact support via the in app chat function I would try Twitter.
Alternatively @AndreasK may be able to help.

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Hi there. Thank you for your patience. I’ve escalated this issue to the relevant team which is better suited to help you with your request. Please note a member of the team will contact you via in-app chat shortly.