You guys really need better support outside when not signed into the app (like a number to ring or quicker response time). I managed to contact you guys regarding my inability to access the app (no longer have the linked phone number) and was told there was a 4 hour wait. Fair enough, far from ideal. Check back 4 hours later and my chat has disappeared - this time there’s a 6 hour wait.
Any suggestions on how I can move this issue forward?
Yes, this is quite terrible, the support chat session is not kept when you’re not logged in. Also, I didn’t know the waiting times are so extremely long (and, by the way, unacceptable…)
There are certain persons on the forum that might help you.
Reaching :r: through Twitter is also usually a wise idea https://twitter.com/Revolutapp
Thanks. I’ve tried through Facebook messenger and received an initial reply at 6bst. I followed up immediately but got nothing back. Don’t really want to create a twitter account to get help with this issue
Hi! I just wanted to flag up the support issue myself and thought this thread was appropriate. Besides availability that I agree should be improved there is also an issue with the quality/credibility of the support provided. I have come across incorrect information provided by the Revolut team twice already. Team Revolut, get your act together regarding customer support to grow into a trustworthy business! Good luck