Support app not working


#1

Hi, the support app seems to have stopped working. Normally if you say live agent the bot picks it up and says how long you have to wait etc, now nothing. I messaged for a live agent yesterday at 10am GMT and nothing, and then a few hours later, this morning, nobody has responded, nothing has told me I’m in a queue, nothing.

The support app is barely functional to be honest, a ticketing system would be far better all around as the you know how many tickets you have outstanding, and we know our request is definitely in a queue waiting to be dealt with, like this I have no idea what is going on, if anyone will get back to me, if I need to try another route etc.