Suddenly I can't withdraw from an ATM anymore


#1

Hello

Suddenly I’m not able to withdraw from an ATM anymore. I used the same ATM as a few days ago where I successfully could withdraw cash. On the screen I get an error saying the ATM can’t contact my bank. Paying POS (groceries and stuff ) is working fine. I contacted yesterday the support and they couldn’t help me either.
Does anyone have an idea what the problem might be? I checked my settings in the app and nothing is changed. All settings are normal (withdrawal from an ATM is enabled).
Please someone help me. Thank you.


#2

What kind of payment you choose in grocery? Contactless, magstripe or chip?


#3

It’s probably my chip? Because I use my pin code. But the same ATM where I was able to withdraw sucesfuly is now declining my withdraw.


#4

Do you swipe it? (Magstripe)
Put it into the gap? (chip)
Approach it to the POS? (contactless)

I am asking because it can be method different from chip (which usually in ATM).