Stuck in verification process


#1

The App is in the process of reviewing my Perfil like… forever. I can’t upload my docs for verifying my identity

Please help


#2

How do you send this document? By “verification” button? Do you get any error message?


#3

yes by verification button, for over 24 hours it says it is in the state of verification , I attached screenshot to the topic


#4

Hmmm on my case it lasted a week, and at the end I’ve contacted with @AndreasK on Twitter


#5

Hmmm in my case it lasted a week, and at the end I’ve contacted with @AndreasK on Twitter


#6

Pretty weird! My verification took 3 minutes but they only gave me top up limit of 12-13k euro per YEAR!..


#7

I can see your account fully active :slight_smile:


#8

Not all the users have the same annual top up limits :slight_smile: