Stuck in "Select a delivery method"


#1

Been trying to order a physical card. Transferred the necessary currency, followed the menus on the app until the “Select a deliver method” window. I chose the Global Express Delivery (Free) then pressed Order card for free. Getting a pop-up with View Upgrade Options and Cancel but no way to advance forward. How do you finalize this? Tried pressing everything. Where did you guys hide this continue button.


#2

as far as I remember in the bottom should something like ‘continue without premium’


#3

I can see that you’ve ordered a card. However, you still need to verify your account.


#4

Hello guys, I have the same problem over here, without any option to advance when selecting Global Express Delivery (Free) and pressing Order card for free.

Your help is much appreciated!


#5

The app is about as intuitive as a brick. What that screen is saying is that if you want the card free you have to go to premium choose £10For the delivery and it all works fine


#6

Hi @lexxaz. As a standard user you will have to choose the paid delivery option.


#7

Hi there, same problem here.
As a standard user, I chose the paid standard delivery option. When I tap “Order card for 5 pounds”, the “view upgrade options” pops up and there is no buttons to continue.


#8

I am having exactly the same issue as sleung496. No way to move forward when tapping “Order card for £5”. It’s a shame I need to consult a community forum just to setup my account and order a credit card :frowning:


#9

Could you please contact our in-app support team. I’m sure we can get something sorted very soon.