Stuck at verification of documents


#1

Hi,
I signed up for a new account and I submitted my documents . It says it’s takes ten min before I can get results… but I waited for a day already and haven heard anything. Please advise.
Thank you
Zihui


#2

I have the same problem


#3

Hi there. Thank you for your patience. I’ve escalated this issue to our compliance team as they will be better suited to assist you with this matter. Please note a member of our compliance team will contact you via in-app chat shortly.