Struggling with verification of my account


Hi !
I have been trying to verify my accounr by sending my passport and my selfie. I have a french passport and I am french and they asked me to send a visa that say that I can stay in France ( maybe because I look asian ?? … mmh)
I tried to contact the support several times and no answers… some message just popped up sometimes but no direct answer… it’s been 3 days !
And also i have tried to add my revolut … but it didn’t so I tried to add it again … and now it’s deactivated…

What more should I do ?


Hi there. Nothing to worry about.

I’ve escalated this issue to the relevant team which is better suited to help you with your request. Please note a member of the team will contact you via in-app chat shortly.


Thanks everything is good now !