Strange conversion question at the ATM


#1

I am at home in The Netherlands with my Dutch Revolut card in a Dutch shop at a Dutch ATM trying to withdraw EUR money from my EUR Revolut account. Couldn’t be more straight forward than that.

While trying to get money form the machine it was asking me about a GBP conversion. Which totally perplexed me.
Where does the GBP come from?

Why is Revolut making it confusing, as everything is NL/EUR based? I mean, the conversion was not about Russian Rubel or USD, but very specific on GBP. The whole conversion question is totally irrelevant and shouldn’t have been asked at all!


#2

Hey @Ceaus :slight_smile:

This process is called Dynamic Currency Conversion, and is offered by the ATM owner and not :r:.

The ATM recognizes the card as british and therefore guessed it must use a GBP balance, which is true for most cases. There’s not much :r: can do about this except issuing cards with BINs from another countries (which is already happening), but it was not :r:'s decision at all to offer you this conversion, and you should decline it.


#3

Being a Dutchie with everything else being Dutch, can you offer a suggestion as to why the card would be recognized as British?

(or rephrased: when at home, I don’t want to be bothered with irrelevant and silly conversion questions)


#4

Hey @Ceaus :slight_smile:

Not everything about your :r: experience is Dutch :netherlands:

  • Revolut is a company incorporated in England and Wales
  • Paysafe* is also a British company
  • Wirecard* is a German company

*former relationship but still matters

If you can’t stand clicking an extra button when withdrawing money, you could ask the in-app support team about the chances of getting a card with issued in a country with euro as its currency :wink:


#5

Hi Juliopp,

No offense and many thanks for your responses. I appreciate you taking the time to take a strawl with me.

I just don’t understand why the conversion question is there in the first place, with everything being NL/EUR based. As per your suggestion, it probably means there is some UK tag associated with the card. Which is a bit of a surprise to me.

The point is not “clicking an extra button”. The point is the confusion, which IMHO is totally unnecessary.


#6

Bottom line. Revolut is a British company and the cards are issued with BINs (Bank Identification Number) which the ATM (and any other merchant) interprets as a UK card, hence offering DCC, which, as Juliopp said, you should refuse.

If you don’t want the hassle, then you will have to opt out of Revolut until and unless they offer cards with Dutch BINs


#7

Hey @Ceaus :slight_smile:

We’ll get nowhere here. Get in touch with the in-app support team and ask if there’s any way for you to get an EUR-based card (they do exist AFAIK) and if you manage to get one come and share your experience :wink:


#8

Oh yes, I’ve come much further than when I started the discussion. I now know what a BIN is and what its effects are :smiley:

I’ll have a chat with in-app support, and report back what I hear.


#9

I just got the following response from support:

So it seems that by definition everybody is getting a UK card with an inherent preference of conversion into GBP.
Regardless of country or base currency.

Call me stubborn, but I do find that very silly from a operating/use case perspective.


#10

There is a looong Spain thread in the forums discussing this as Spain is notorious for “cheating” with the DCC. If i remember correctly they are beta testing Spanish issues cards. So there is hope for the future. :slight_smile: