Stop updating UI with a terrible UX changes

Your point makes sense to me.
High Street banks need to improve their overall experience and interface as there is an obvious lack of pretty much everything compared to the new standards.
However, I don’t get why companies disrupting the market, such as Revolut feel that they also need to work on continuous improvement harder than those that don’t even care about it.
Basically if you already set the pace for the pack to follow, why would you feel like modifying the amazing thing you created in the first place? Just to market it as brand new? Not sure how receptive the target would be.
To me, successful companies should stick to what they created and what they are bringing to the market and keep their DNA at the core of the value proposition.
Stop disrupting the disruption just to brand it as new and keep up the good work!

2 Likes

@Graham_Lees
Well, I agree with you. However, considering the current marketing strategy relying on the lowest clicks in the industry, Revolut can definitely do better…

They’re playing the long game here. The new app design is the groundwork for several new features. The old structure wouldn’t have allowed them to make the new products and features available in a coherent way. It would have been a bad idea to cramp everything into the dashboard, which was the only place to make things like Stocks, Junior, linked accounts, available. They needed to break free from this limit. The blog post about V7 gives many hints about why they felt it’s necessary to introduce a new general design.

3 Likes

Well, how come a new feature such as Rewards is that deeply hidden? Still looking for that revolution to amazingly display new features then.

Did you check out the blog article? I can’t talk about rewards, it’s not available in my country yet.

Yes I did, thanks for sharing.
I agree with the vision and so far it sounds great. However, my personal feeling is that we are not there yet. For instance, Rewards just got released on my app. Fantastic push notification as always. Different story within the app.
Also maybe users will be able to fully customize the way the app displays to better highlight what matters to them or keep hidden what doesn’t deserve a proper screen.

It was a very correct design decision.

1 Like

Rewards is being moved to it’s own tab alongside cards and the dashboard etc, although i really dont like the addition of a 6th button there

It’s been removed again in iOS beta 7.5. The UI is all over the place at the moment.

I’m on iOS 7.5 beta, maybe this is some A/B testing? Or it’s not available in your country but they forgot to check this within the code so the button still appeared?

After updating, I went to apkmirror.com, downloaded the previous version (6.39.1), installed it over the current version.

Really happy user of Revolut 6.39.1. No v7.x for me until Revolut reverses the changes and stops constantly changing the UI. Reverse it and keep it consistent please.
Just apply that EU banking license so that my money is covered, add support for instant SEPA and add approval of sepa debits. No need to modify the UI. Put that UI team in maintenance mode pls.

2 Likes

Maybe. I have the UK version of Revolut.

I did that and I suggest to everyone who has iphone. My iphone has backups on the iCloud and I restored my phone before 20days. I cancelled every update from Revolut and I am a happy user that I can see all my transactions on the first screen without seeing this annoying widget “to invite my friends” plus I can see my spending on the currency that happened.

I will never update Revolut unless they fired the UI team they hired the last 1-2months… probably they are from N26 or Monzo.

Ta

I’m also British. It must be A/B testing to see if customers like it or not, for the reference @ArsenG (since you’re part of the iOS team) the extra tab for Rewards does not sit well with me or anyone I’ve shown it to

It may be worth clarifying how Rewards will be paid on the page too, and specifying if “Revolut card” excludes Apple Pay or not; Uber rejected my claim due to this and then told me they couldn’t do anything despite me paying via Apple Pay (through my Revolut card)

I had to file a chargeback against them

I wouldn’t advice anyone not to update. If history is any indication, it’s very likely that not updating causes problems at some point that aren’t obvious right now. Like not being able to access support, problems with account verification, you name it.

So when not updating, keep in mind that any future problems that might occur might be caused by an incompatibility of V6 with backend systems.

1 Like

Unfortunately yes. It happened before (when I tried to keep version with that cool blue theme as long as possible. At some point issues arised).
Anyway, I will try to keep 6.39.1 as long as possible.
7.x is plain bad compared to 6.x

1 Like

Well I prefer to have some problems in the future rather to have the problems right now. No-one can explain me how can I justify my expenses to my company while I am Australia since the analytics are in the home base currency and my expenses report has to be in AUD.

The support suggested me to print the transactions and add together based on categories… whats the point of having Revolut then? I am watching the Apple event and I can see how hard these guys are working for their UI … unlike Revolut.

I really thought that Revolut was encouraging people to travel and use Revolut. Wasn’t the moto “you don’t have to open an bank account in another country … just use Revolut” turns out not any more… we become monzo… really sad :frowning: and not cool at all .

1 Like

My point was that recommending to others to keep an outdated version might not be the best advice in someone else’s interest. So I would give them the additional information that future problems might arise from the decision not to update.

“the UI team they hired the last 1-2months… probably they are from N26 or Monzo.”
I assume you have never used N26 - their UI is lightyears apart from current Revolut. Clean, simple, streamlined - but you gave me a good chuckle anyway.

Of course I cannot compare number 26 (really funny name) and monzo with Revolut. There are a little bit better than traditional banks but their behaviour is like a bank… neobank or what ever they are called themselves.

You will never seen different currencies on N26. Its just a local bank without branches kinda of First Direct. A friend of mine relocated to Germany and they asked him to close the British account… seriously…

Anyways I don’t care about n26 since I opened the account and I never used it … too little for me…

I am a believer that Revolut will revolutionise the banking system… and I don’t want to be disappointed and this kind of UI makes feel like this.

I don’t have to say something else… I hope someone is reading our messages here and understand me… I am an active user from Sep16 and my passion for Revolut is unlimited…

2 Likes