Stolen card


#1

Hi, can anyone help me here…
The other day I tried to withdraw a certain amount of money from an atm… But it shows that balance has been cleared even though I didn’t receive the money… Also the next day I had my card stolen… I’m not having much luck… Was told that I had to fill in a form to claim it back and then told I could wait up to 2 months or more to get the money back from an atm I didn’t receive… My question is that now my card is stolen I was told to report my card as stolen and that means my account is now frozen… I’m worried as well as to what will happen to my money I didn’t receive at an atm??? I mean will the money go to my debit card that I top up to revolut???.. Or will it go to revolut account to which is now frozen???.. I tried asking the support app… But no answer to my question… I feel worried about this…


#2

Oh. That’s complicated. You can use only data’s of your card to fix the atm issue. Not a 3rd party one.
Also that bank might need an email/ fax from Revolut.

@AndreasK can help you I hope. (I know you’re busy but oh well, you’re the Hero :wink: )


#3

It’s a pain the customer service is not good at responding to my questions… Just getting ignored or dismissive of my actual question by revolut… Feel like banging my head


#4

Hi there. As I can see your ATM chargeback has been raised. In the meantime you can order a new card from the card section of the app.


#5

Thank you for your help I shall apply for a new card once my bank debit card has arrived