Still pending on my verification over 24 hours


I have been waiting for my document verification more than 24 hours. I already uploaded my photos of passport and resident permit and did not receive any kind of error notification. I also already applied for a physical card and according to the app it was already on the way to shipping. Could you please also help me to check my process of verification? Thanks in advance!


It seems that this is a standart situation for these guys.
They have not responded to my messages for more than 24 hours too.


Hi there. Thank you for your patience. I’ve escalated this issue to the relevant team which is better suited to help you with your request. Please note a member of the team will contact you via in-app chat shortly.