Still pending on my verification over 24 hours


#1

I have been waiting for my document verification more than 24 hours. I already uploaded my photos of passport and resident permit and did not receive any kind of error notification. I also already applied for a physical card and according to the app it was already on the way to shipping. Could you please also help me to check my process of verification? Thanks in advance!


#2

It seems that this is a standart situation for these guys.
They have not responded to my messages for more than 24 hours too.


#3

Hi there. Thank you for your patience. I’ve escalated this issue to the relevant team which is better suited to help you with your request. Please note a member of the team will contact you via in-app chat shortly.


#4