Still keep pending verification

Hello, I read the information that showed it only needed to take 10mins to a hour for verification, but I have sent the documents a day, it still shows pending verification, is it a normal situation? I was trying to contact your customer service team, but nobody answered me.

Thank you

Are you able to start this procedure ones again?
Usually problem’s source’s quality of the picture…

Sorry, no. I can’t find any button that allow me to reprocess it again, do you know how should I do? Reinstall the app again?
Thank you for your kind answer.

Contact support, I think.
I see that you’ve tried to.
Please try to type resolved then live agent
You should get approximated time to contact…

Yes, I am still trying to contact with the customer service, so difficult to get a reply from them. Need to eat the dust when I stay in another country if I can’t pass the verification. :joy:

Thank you Redi :slight_smile:

@AndreasK, can you help?

Thank you Redi.

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Hi there. We are sorry for the delay in getting back to you. We have responded and resolved your query. If you need anything else, please let us know.