I just got an email telling that my order has been cancelled off as the payment method chosen was not able to complete successfully and asking me to choose another method of payment (other than previous one used - Revolut :)) ) and place my order again.
The shop is very popular: sportsdirect
I’ve exchanged euros in the Revolut app and used them to pay my order.
The order was completed successfully, but after 6 hours I got an email telling that "payment method chosen was not able to complete successfully"
I’ve used the generated virtual mastercard.
I’ve lost my desired products since they run off stock and sportsdirect promotion was over.
It’s my first time using Revolut, I thought that this could help me in order to avoid my bank exchange high rates but this totally disappointed me and lost my trust into using Revolut.
It seems that for regular users all you can do in order to reach customer support is to lose some more money with roaming rates by calling a stupid phone number.
Is the refund going to happen, if yes how long will gonna take?