So I’m a metal user and today Revolut denied to give me cashback on 2 operations.
I paid twice for a Pro-plan at CloudFlare.com. CloudFlare is a service for website administrators that allows us to serve our websites with more performance, security and reliability.
When asked for my cashback, I was told this:
The reason you did not receive the cashback is that the merchant is not supported. There are some merchant categories that are not eligible for the cashback. According to merchant MCC the merchant is categorised as “Business Services Not Elsewhere Classified”. We do not provide cashback for such merchants.
I’ve read the Terms & Conditions and it’s true that some categories are uneligible for cashback. The terms and condtions says this about it:
3.2 Revolut Transactions in relation to the following service providers will not qualify for Cashback Services: Gambling, Quasi cash, Trading & securities, e-Wallets, Financial services, Payment services providers.
What I don’t understand is that, I have a LEGIT operation that DOESN’T FALL IN ANY OF THESE CATEGORIES, but Revolut still doesn’t want to pay me out the cashback. Even though the Terms & Conditions doesn’t mention anything about “Business Services Not Elsewhere Classified”, they are like “nah, we don’t do that, and that’s it.”
Moreover, Revolut says in their own Terms & Conditions that they reserve the right to closely monitor transactions to identify misuse. I don’t see why this only works one way and not both way: Why can’t Revolut whitelist certain companies that are misidentified by their system and allow cashback for those operations?
I think they didn’t think the cashbacks through.
What more categories or transactions are exempt from cashback?
What resources do we have to report misidentified companies that should have cashback?