This is my second attempt at posting, my first post was apparently censored (why? I have only been and intend to stay civil)
My topup limit has been decreased without warning to the minimum possible value (I had used 15.5K€ this year and they lowered it to 16K€). I have absolutely no idea why, no reason was given at all.
In the meantime, on July 2nd, my salary was sent to me from the USA. I don’t know whether my account was limited before or after that day, I was not notified and I don’t check my topup limit daily (who does?)
Since then, I have tried asking the support staff to
route the payment to my account: the first time I talked to someone, they replied that they had received the payment, but couldn’t allocate it to my account because my topup limit was too low, they said I should request a topup limit increase. My case was then transferred to a dedicated team which required a 96 hour wait. At this point I thought, why not, I’ve done it before so let’s do this again.
I proceeded to send every possible document over to the support staff. After a good 4 day wait, I was told that my payment had not been received (???). I was then told that my case would be, again, transferred to a dedicated team which would require another 96 hour wait. I was feeling a little frustrated at this point but I thought due to the holidays an extended waiting period would be justified.
4 days later, someone from the support staff (“Chandler”) said he was “looking at my case”. That is all he said. I waited all day for another reply, and then I received a notification saying that he had transferred my case yet again to a “dedicated team” requiring another 96 hour wait.
I have been living without my usual salary this month and let me tell you - when you’re in the middle of the holiday this can turn out to be very unpleasant.
I am completely speechless at the treatment I’m receiving - I had been very satisfied with Revolut for the past 6 months. I was given no explanation whatsoever regarding why my topup limit was decreased. My salary is being withheld since July 2nd. What on earth have I done to deserve this?
I am about to file a complaint at the Financial Ombudsman in an attempt to resolve the situation. I wish Revolut no harm and all I want is to either have my salary asssigned to my account, or returned to the sender. And then I will close my account and Revolut will never hear from me again.
If any staff sees this, please do not censor my message like the first time.