SMS code not working


#1

Hello,

I have been having a log-in issue on the SMS code page in the phone app. When I receive the SMS code that I enter on my phone screen, the screen sort of shakes and does not go any further as if the code I entered is wrong. I have done so well within the 20 min expiry notice of the code.

  1. I tried getting a new code re-sent but nothing comes.
  2. I went back to the password screen, re-entered my password, received another SMS with a different code, entered it, same problem.
  3. I have tried uninstalling and re-installing the app, same problem on my iphone 6SE+.
  4. I have tried customer support within the app, but got no reply. I guess you guys are US based and it is simply too early.

Can anyone help please?
Thanks,

Karyk98

PS: 24 hours later and still no sign of a solution. Anyone please?


#2

Hello @Karyk98,

Really sorry to hear that. Let get in touch via a direct message, so I can send you sms code there.

Best,

Andreas K.


#3

Hello Andreas,
I had a colleague of yours on the customer service chat yesterday. He sent me a code but still it did not work and the screen shook as if you enter the wrong code. Any ideas?
Thanks, Karim


#4

You need to add the sms code within a minute. Probably the sms code expired.


#5

It says in the message I have 20 mins. Either way I enter it within seconds of arrival, so I would rule out the expiry option.


#6

No worries.

I will send you a direct message.

Best,

Andreas K.


#7

Not sure if the posts are visible to everyone? Erasing my confidential information. Can anyone please help me resolve this issue?


#8

Hi Andreas, are you there? Any updates please?


#9

Hi @Karyk98,

This is a public post. I have sent you a direct message. Can you see it?

Best,

Andreas K


#10

Hi Andreas, no direct message received. Where / how?


#11

Is this the direct message?


#12

@Karyk98 At the top right of your screen click on your profile picture, then select the envelope symbol.


#13

@badskittler thank you :slight_smile:

I have sent a direct message.


#14

Trying to get all messages via this site as I am unable to login to the app.


#15

Hi,

I’m suffering from the same problem. For any reason I’m not receiving sms.


#16

Are you using the latest version of the app?


#17

Hi. Yes I am. Downloaded today.


#18

I have a similar issue, when setting up the app on iphone, I am asked to enter my old (only ever enter one phone number) phone number, i complete this, then are asked to enter my passcode (passcode for my phone? ) I enter the passcode for my iphone and receive the message.

Phone number and/or passcode is incorrect

any ideas


#19

It’s the app PIN (Not your phone passcode and not your card PIN.)


#20

Interesting, but not correct, you have to enter the phone pin and then a 6 digit passcode is sent.

Resetting the iphone twice and it finally worked.

Apple has gone downhill since Steve passed

thanks