Slow sync of contacts on Android


#1

Hi,
In recent weeks I’ve noticed that when I want to “Send money” or “Request money” option on the Android app, it takes ages to actually load my contact list (sometimes it even freezes/crashes), which is making me consider uninstalling the app altogether… I’ve only kept it as I’m a big fan of Revolut and will be extra patient to help you guys sorting out this problem.
Is there something I can do to help? Happy to assist!
Thank you,
Carlos


UI Improvements/ caching the list of Revolut users
Sticky contacts in "Send money"
#2

Hey there! Can you please provide more details in terms of the device you’re using and what operating system you’re on? Have you tried various connections?


#3

Hi Larysa,
Yes, I’ve tried wifi at home, at work, public wifi too… 4G also… even abroad whilst roaming on other networks…
Eventually it does work, but sometimes it can take 2-3 minutes for it to load and when you’re trying to send the payment it’s just not working as it should… Luckily I have an iPhone too, but I’m rarely on it when I’m out and about (as it’s my work phone until the end of August only).
Would be great to have a long term solution for this - it was working fine say 3 months ago, but it’s just severely slowed down… :frowning:
My device is a One Plus 3T and I’m running on one of the latest Android versions (7.1.1).
Thanks for your help with this.
Regards,
Carlos


#4

Having the same issue. I am on a Pixel and have the latest Android version installed. makes the feature basically unusable as can take 2-3 minutes to load contacts.


#5

Just a “me too”. Android 7.1.1, 4G or Wifi, 8core 1.5GHz, 700+ contacts


#6

Me too, again OnePlus 3T Android 7.1.1


#7

I’ve also realised that my Contacts app itself takes ages to load - sounds more like an Android issue than a Revolut problem… Do you find the same issue when you open your “Contacts” app for example?


#8

No, not usually.
Only under certain circumstances, e.g. after a reboot :confused:


#9

I read some online forums saying that you need to clean your cache on the
Contacts app to avoid the slow loading of the contacts. It’s weird! :frowning:


#10