Slow service / verification


#1

Hi, I am trying to up my limit and have provide all documents but I am not getting a response at all, even a message to acknowledge. I pay a premium service fee , not happy. Can someone please reply ans acknowledge my message?


#2

@AndreasK can you help me pretty please :slight_smile:


#3

Are you talking to the chatbot or are you having a conversation with an actual support agent?


#4

Usually it looks like this:


In that case 3 documents were sent by “Verify source of funds” button. Text on chat was added automatically. Then decision, answer, and… This is it :grin:


#5

Both! - i typed live agent and nothing


#6

Yeah i have had Revolut for a year, not my first time at the rodeo, thanks


#7

I can see that our support team has responded and resolved your query.


#8