Having read a few interviews with the CEO and about company culture, about what they were trying to do and how they are a ‘get **** done’ company I thought I should give Revolut a try. If they are doing things better than high street UK banks why not?
After loading £5 when I got the card to check it was all working, I just tried to top up £500 with my credit card via ApplePay and the ApplePay notifications said the payment went through but Revolut says ‘top-up declined. Please contact support for more information.’
Ok, so I try to contact support - first chat to the useless chatbot Rita who is no help and wants to close the chat immediately. Then say ‘live agent’ and told there is a wait of 4 hours! During which the status of the £500 is unknown? I called Natwest (30 seconds wait to talk to a real human) who confirms to me the payment has gone through, so I am left waiting for Revolut to get back to me when they can get around to it.
At this stage I am not that worried about losing my £500 - I hope that somehow it will either end up back in my Natwest account or in my Revolut account once Revolut can be bothered to have a look at it - but in terms of responsiveness and services available, I somehow thought these guys were trying to improve on the high street banking service available? Certainly from the interviews on the company and culture the CEO gives the impression this is a new generation of financial service? It would help if they could get the basics right…