I have just become a Revolut customer and topped up the account with a debit card payment. I have checked to see if the money is in Revolut. It is. But the app screen says “don’t forget to verify this card”.
I therefore followed the procedure given by Revolut itself on its FAQ page:
“To verify your top up card, just check your online banking and find a top up to Revolut which looks like Revolut1234. Next, go to the ‘Top up’ section on the app, tap the ‘info’ button beneath the photo of your debit card and enter the code here. That’s it!”
BUT. . . It isn’t. Having keyed in the correct code, my phone screen changes to some weird semi-frame in bright green with text saying ‘Hold your card here it will be automatically scanned’.
It doesn’t even say WHICH card should be held there (I’m assuming, it’s the debit card).
Doesn’t say HOW the card should be held.
Doesn’t say WHICH side of the card should face the screen.
Come on. This is no way to run a market stall, never mind a financial institution. Revolut is specifying a ‘verification’ system in its own customer FAQ. . . but then ADDING ON a further stage without proper guidance or explanation.
My wife and I are about to travel overseas and here I am with a Revolut app and an on screen message that repeatedly says: There was a problem with verifying your card.
Yet according to Revolut, I have ALREADY done everything required by inputting the 4-digit code from my bank account record.
So now what’s the situation ?? Is this card going to work overseas. . . or not??? None of this is my fault, as a customer. It’s entirely Revolut’s blatant failure to manage its customer communications.