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Sent money to USD business account 10 days ago. Still have not received. Waiting for 72 h, still no answer from support.
you should (also) ask the sender institution to trace it. did you include the reference number? don’t forget the USD IBAN is polled (shared).
if your chat session is assigned to one of tge specialised teams the normal business support team can’t see what you write.
they will need the detailed transfer info from the sender.
Enclosed please find copy of payment order and SWIFT-massage for this payment.