Send money to <18 always asking for SMS code

1

Hi,

I changed my phone a few days ago. Reinstalled the app, logged in, everything seems to be working fine, no issues. Logging on with TouchId is working fine as well.
However, every time I try to send money to my daughters’ <18 accounts, after using TouchId to confirm the transfer, it always asks for a confirmation code that’s sent by SMS. Always. It didn’t do that before. I seem to remember being asked to enter a confirmation code in the past, but it only happened occasionally, not each and every time.
Is there anything I can do to make it stop?

Interestingly, when I transferred a small amount to an adult friend of mine (to whom I had sent money before), it didn’t even ask for a fingerprint confirmation, let alone an SMS code. And yet for my own <18 accounts it requires both. :upside_down_face:

Thank you.

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3

Hello @VladSoare :wave: ,

Thanks for letting us know about your concern. :slightly_smiling_face:

Can you please try again by sending a small amount? If you face the same problem, kindly contact us through in-app chat to look into your issue individually. :ninja:

Hope this helps. :sunflower:

SG | Community Team

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5

The amounts I sent were quite small, like 3 to 5 euros, maybe 10 euros at most, nothing higher than that.
I’m sure it has to do with having a new phone. I can imagine some red flags being raised when the device ID changes. That’s reasonable. But it’s been a week already. It’s not new anymore. :slight_smile:

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6

Thanks for explaining the situation in detail @VladSoare. :blush: In this case, I would request you to kindly contact us directly so that we can resolve it for you. We will wait for you. :ninja:

SG | Community Team

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